Skip to the main content.
Donate Need help?
Donate Need help?

4 min read

The Government Agrees: "Housing First" isn't Working

In the fall of 2020, while the news media was focused on the pandemic and the presidential election, a significant report was quietly released by the United States Interagency Council on Homelessness. It was titled, Expanding the Toolbox: The Whole-of-Government Response to Homelessness, and it iterated some ideas UGM believes to be foundational in combatting homelessness.

leroy-skalstad-q9jjT1U2km4-unsplash.small-2From the outset, the report addressed the panacea of “housing first”:

“The federal government’s policy shift in 2013 to prioritizing ‘housing first’ as a one-size-fits-all approach has not worked to reduce homelessness for all populations and communities.

 “Policies that do not address the real root causes of homelessness combined with high housing costs in over-regulated markets have exacerbated the homelessness condition in America.

“As many community leaders are coming to realize, the status quo is simply not working. Reforms and changes are needed to reverse the growing homelessness crisis in America.”

 The report backed up its assertions with numbers:

  • The number of unsheltered homeless individuals nationally went from 175,399 in 2014 to 211,293 in 2019, a 20.5 percent increase.
  • At the same time, the number of beds available to serve people experiencing homelessness through Rapid Rehousing rose from 338,065 to 482,254, a 42.5 percent increase.

The numbers paint a clear picture: Government spending on homelessness went up from 2013 to 2019. Way up. And so did the number of people experiencing homelessness.

As an action step, the report calls for an expanded toolbox: going beyond housing first as a one-size-fits-all solution.

It’s not that affordable housing isn’t critical. It is. But it’s one tool—not the whole toolbox. It needs to be accompanied by robust wraparound services.

new-cs-12During the time period studied, federal funding priorities penalized programs with “service participation requirements,” i.e., organizations that required individuals to attend classes, address substance abuse issues or get job training as a prerequisite to housing. “Speed of placement became the focal measuring stick, supplanting robust holistic wraparound services combined with housing to optimize self-sufficiency and reduce returns to homelessness…Yet participation requirements may well be a key element to improved health and increased self-sufficiency, thus reducing the number of people experiencing homelessness.”

The report recommended these key changes among others:

  • Prioritizing the power and dignity of work
  • Increased mental health and trauma-informed care
  • Prevention
  • Population-specific programming

UGM is a big proponent of all four of these recommendations.

Prioritizing the Power and Dignity of Work

"Homelessness can be reduced by expanding opportunities for jobs and job training to individuals who are on the economic margins of society, experiencing homelessness or at risk of losing housing." -- The Whole of Government Response to Homelessness

Employment is key to fighting homelessness, and that goes far deeper than drawing a paycheck to cover food and housing. For people who have been unemployed a long time, discovering they can contribute something valuable in the community can make all the difference in their outlook and how they view themselves. UGM is focused on helping people overcome whatever obstacles keep them from the satisfaction and self-worth that come from doing meaningful work.


For example, Jolene, who had been homeless several years before entering Women’s Recovery at Anna Ogden Hall, did her Business Practicum at DAA Northwest, a longtime UGM Business Partner.

“It was so important for me to be able to start working again so I could provide for my children. I was intimidated at first,” Jolene says. “My boss was really encouraging, saying how good I was doing. Hearing that, I thought, ‘Maybe I can do this!’” And do it she has for three years now.

Trauma-Informed Care

"The facilities best suited to effectively address these often co-occurring challenges provide intensive case management and on-site treatment. Homelessness assistance providers[...]should measure success by outcomes such as adoption of successful behaviors, increased sobriety and improved housing stability."The Whole of Government Response to Homelessness

Research repeatedly shows a connection between homelessness, substance abuse and mental health issues.

According to the Substance Abuse and Mental Health Services Administration, “Data from research conducted in the past five years indicates that about 30% of people who are chronically homeless have mental health conditions; about 50% have co-occurring substance use problems.”

Peeling back one more layer, under the mental illness and substance abuse, more often than not, one finds trauma.

Dr. Ed Schultze, a volunteer psychologist, described his interactions with residents at the Men’s Shelter like this: “Mostly, it’s family of origin issues. And then drugs and alcohol abuse. There’s grief and loss issues, there’s abuse issues from early on, there’s abandonment issues, there’s drugs and alcohol entering into their lives early on sometimes, and there’s coping mechanisms, to get through traumas. The deprivation that comes from childhood, a lot of times creates the lack of stability in adulthood.”

Addressing homelessness means addressing those underlying issues and bringing healing to festering wounds that keep people from moving on and succeeding in life.


"The cruelty of this vicious cycle is evidenced in the fact that children who experience homelessness are far more likely to experience homelessness as adults." The Whole of Government Response to Homelessness

“Catching kids before they fall” is the motivation behind UGM’s Youth Outreach programs. Connecting children and youth to caring adults, instilling in them a sense of value and worth, creating a community that surrounds them with love and support.


Population-specific Programming

"The federal toolbox must include approaches that respect the unique circumstances of each individual and family experiencing homelessness." The Whole of Government Response to Homelessness

UGM recognizes that a whole host of issues lead to homelessness: eviction, a criminal record, job loss, addiction issues, domestic violence, aging out of foster care. Each person needs an opportunity to tell his/her story and be involved in creating the plan for a pathway out of homelessness. Some people just need a safe place to land for a few weeks while they get back on their feet; some need good case management and referrals to resources; some need job training; and others need long-term addiction recovery. The needs of a single man are not the same as a single mother with children. And a 20-year-old may take a very different path than a disabled 60-year-old. Each person needs to be heard and an individualized plan created.

Affordable housing

"Two of the most important tools in the toolbox to end homelessness are trauma-informed care and affordable housing. When they are united, housing stability is created for vulnerable populations."

The Whole of Government Response to Homelessness

Affordable housing is a critical element in addressing homelessness. Residents leaving our programs are often working minimum-wage jobs and paying for childcare, and the housing options they can afford are often fraught with the very temptations they are trying to avoid.


For this reason, UGM purchased three four-plexes adjacent to the Center for Women & Children in Coeur d’Alene in 2018. Women finishing the long-term recovery program can apply for permanent supportive housing at below-market rates. The apartments maintain the same clean-and-sober requirements, and residents are welcome to participate in community life at the Center.

UGM is committed to exploring additional affordable housing projects in the future because we know stable housing combined with wraparound services will yield the best results. 

We hope you'll read Expanding the Toolbox in its entirety. If you'd like additional information on the subject, download our free e-book, "Homelessness 101."

New call-to-action


Rebuilding A Life: Brenda’s story of resilience and hope

3 min read

Rebuilding A Life: Brenda’s story of resilience and hope

Many individuals we serve have endured significant losses. How can someone rebuild their life when they lack the resources and emotional strength to...

Read More
Honoring Mothers in Recovery

4 min read

Honoring Mothers in Recovery

The 18 to 24-month-long UGM Life Recovery program requires vulnerability, persistence, and commitment from the men and women who participate....

Read More
UGM Camp: The lasting impact of faith and friendships

4 min read

UGM Camp: The lasting impact of faith and friendships

Preparing for UGM Camp The 2024 UGM Camp season will be here soon, and we are prepping in anticipation of all the children who are about to be...

Read More
Business Owners vs. the Unhoused: A False Dichotomy

Business Owners vs. the Unhoused: A False Dichotomy

A false narrative is being promoted that pits two groups against each other on the subject of homelessness in Spokane.

Read More
Homelessness Today: Why Housing First Isn't Working

Homelessness Today: Why Housing First Isn't Working

Each year, as the November elections approach, our staff members and volunteers are often asked about the homeless crisis in Spokane. Why is the...

Read More
What Causes Homelessness? (It Isn't Always Addiction)

What Causes Homelessness? (It Isn't Always Addiction)

We talk a lot about the cycle of homelessness and addiction here at UGM. We know that substance abuse is a contributing factor for a large percentage...

Read More